While some managed service providers will never step foot on-site, our ManagedIT team takes a different approach. We have managed services plans that include on-site support, and our friendly technicians are ready to lend a hand when needed.
Our team of technicians stands out--they are professional, courteous, responsive and extremely knowledgeable. While we hope you don't face many situations where on-site support is required, we are always ready to quickly address and remediate on-site issues when they come up.
Situations that might require on-site support include having a server go down, issues related to power outages, natural disaster recovery, staff training or transitioning, and more. Our team is ready to assist with on-site support when needed. We'll do our best to get to your facility as soon as we can, to minimize downtime.
We are able to schedule daily, weekly, or monthly on-site visits that would allow our teams to interact on a face to face level. Our remote support documentation processes carry over to our on-site staff, which means our whole team will be knowledgeable about your environment and can speak to past issues.
When it comes to IT support, it's always advantageous to have a knowledgeable team supporting your business with a wide-range of technical expertise. Where some technical hurdles are too big for one individual IT person to navigate, our team works together to resolve even the biggest, most challenging IT problems a business might face.